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Refund policy

Refund Policy

Last updated: 27/12/2025

Thank you for choosing Plixi TV. We strive to provide high-quality IPTV services and customer satisfaction. Please read our refund policy carefully before making a purchase.

1. Digital Service Disclaimer

All services provided by Plixi TV are digital IPTV subscriptions, delivered electronically. Once the service is activated, it is considered used.

2. Eligibility for Refunds

Refunds may be granted only under the following conditions:

  • The service has not been activated

  • A technical issue on our side prevents the service from working and cannot be resolved by our support team

  • The request is made within 7 Days of purchase

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after activation

  • Incompatibility with the customer’s device, app, or internet connection

  • Poor internet speed or ISP restrictions

  • Buffering or freezing caused by the customer’s network

  • Failure to follow setup instructions

  • Partial usage of the subscription

  • Expired refund window

  • Free trials or promotional offers

4. Trial Policy (If Applicable)

We strongly recommend using our trial service (if available) before purchasing a full subscription. Trial services are non-refundable.

5. How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Order number

  • Registered email address

  • Reason for the refund request

🕒 Requests must be submitted within the eligible refund period.

6. Refund Processing

If approved:

  • Refunds will be processed within 5–10 business days

  • Funds will be returned to the original payment method

  • Transaction or processing fees may be deducted

7. Chargebacks

Initiating a chargeback without contacting our support first may result in:

  • Immediate account suspension

  • Permanent ban from our services

8. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be posted on this page and take effect immediately.

9. Contact Us

If you have any questions regarding this policy, please contact us:

📧 Email: contact@plixiitv.co.za
🌐 Website: https://plixiitv.co.za